Australian Immigration Global Service Centre.
You can contact the Australian Immigration Global Service Centre (GSC) between Monday and Friday during the hours of 9:00am to 5:00 pm local time.
The GSC receive a high volume of telephone enquiries each day, with Monday being the peak day with waiting times normally taking longer than average. The GSC is closed on Australian National Public Holidays (New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day and Boxing Day).
In Australia: Phone: 131 881
Outside Australia: Phone: +61 2 6196 0196
If you are inside Australia you can still call the number 02 6196 0196.
Before you call those numbers you should check these first:
Source: immi.homeaffairs.gov.au/help-support/contact-us/telephone
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