Centrelink Complaints


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How to make a complaint against Centrelink:

It has been reported that there were about 100,000 complaints against Centrelink last year. That is about 1 complaint for every 65 Centrelink Customers. Or about 1 in every 2,000 Centrelink transactions.

In the 2008-09 financial year, Data from the Social Security Appeals Tribunal annual report shows that the Commonwealth Ombudsman received a total of 7,224 approaches concerning Centrelink. Of these approaches, 20% were investigated, covering 1,733 issues.

These figures were found here:

Centrelink also responds to applications for review by the Social Security Appeals Tribunal (SSAT) and the Administrative Appeals Tribunal (AAT).


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There were 16,319 SSAT reviews, of which 29.9% (4,606) were changed in the customers favour, and 70.1% (10,780) were held to be correctly administered by Centrelink originally.

There were 2,639 AAT reviews, of which 2324 were finalised in the year, with 29% (667) were changed in the customers favour, and 71% (1,657) were held to be correctly administered by Centrelink originally.

Of this reversed decisions, Centrelink made errors in 33.1% of the decisions changed and incorrectly applied the law in a further 14.7%.

Due to constant changes in the Social Security Law, it appears the Centrelink staff may not be being kept as up to date with the changes as we may wish/

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